Custom-made products
Products printed from the customer’s file, dimensions, material, color and other parameters are made individually. Before payment, the customer receives the final quote and can verify the order details.
If there is a problem
If the product has a manufacturing defect or does not match the confirmed parameters, create a quality request in your account.
- Specify the order number.
- Describe the problem in detail.
- Attach up to three clear photos of the product and packaging.
Review
A manager will review the request and provide a decision in the customer account and by email. Depending on the result, a reprint, another agreed solution or a justified refusal may be offered.
Do not send the product back without prior approval. Return conditions and address are provided after the request is reviewed.